WEBAFRICA-IMPOSSIBLE TO GET HOLD OF + DO NOT HELP WITH PROBLEMS

I have been a customer for less than a week and so disappointed with WEBAFRICA 1. They are impossible to get hold of via telephone or email - when you email them their email bounceback says that "email is so last season" - you have to deal with them via Whatsapp which is super frustrating 2. I work from home and need a strong reliable WIFI and internet access. Every since I got connected I have not been able to access some of my sites and platforms and no-one at Webafrica seems to be able to help 3. My first interaction with them (when I signed up) was super positive but their after sales service SUCKS 4. Whatsapp Conversations * Dealt with Sibongile last week Wednesday who was the only awesome helpful person at Webafrica * Dealt with Amanda on Thur 11 Feb - who did not resolve anything and told me my issues were due to an outage they were having * Dealt with Amanda again on Fri 12 Feb-unable to assist me * Marshall from Webafrica called me on Friday 12 Feb but I was unavailable and said he would call me back today, he did call me today and then said it was an issue on my work side and that I needed to log it with my company tech support which I did and turns out the issues are on Webafrica's side, Marshall said he would call me back this afternoon and he did not call me * Logged another ticket via Whatsapp with Nosipho Hantana at 15:45 who was helping me and now has not responded since 16:43 so I havee no idea where Nosipho has disappeared to 5. They have sent me 5 emails with my January 2021 account but I have a direct debit set up-which is it Webafrica-direct debit or must I pay you via EFT-I have asked this twice on whatsapp but no-one answers me

I am still sitting with WIFI/FIBRE that does not allow me to access all the platforms i need to work from home-I am beyond frustrated and Webafrica doesn't either have the skills to help or support me or they simple do not care