KW
Kal W

1 reviews | Active since Mar 2018

10 Mar 2018, 07:44

WebAfrica I'm so dissapointed Cell C sucks and yopu should have known better

I have ordered 3 Cell C LTE packages from WebAfrica. I made the last order on the 26th of February and I have only received 2 of the 3 packages.

The packages that I have received don't work due to this Nationwide outage.

I am trying to run an online business with these non existent connections, and sadly I cant use the affordable WebAfrica packages, so I'm stuck using my overpriced Vodacom data bundles to do my work.

In the week that I haven't had service I've already spent R800.00 on Vodacom data o run my business. That's also just for +- 15gigs of data at R270 more than I'm supposed to be paying WebAfrica for 100gigs of(racey fast-More like zombie slow/dead) LTE.

I'm apparently not even going to get a refund or a rol***** of the data I've paid for and cant use.

I've already lost 5 clients due to my services not being up. I'm at the point that I want to change over to one of your competing companies.

I've never known such a rag-tag bunch of useless individuals like the caliber of CellC/WebAfrica salesmen.

They were more then happy to sell to me and sign me up, but when the **** hits the fan, I'm stuck with a suffering internet business and a spend of over 2,5 x what I've supposed to be charged all because Cell C ****ed up.

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Replies (1)
Webafrica
Webafrica's reply12 Mar 2018, 09:54
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica