Webafrica - I am paying for service that isn’t being delivered

Paying for service not being delivered. Ordered 200/200 Mbps 07 Oct 2025. Have upgraded router from WebAfrica. WhatsApp history: 29 Nov 2025 11 Jan 2026 12 Jan 2026 13 Jan 2026 15 Jan 2026 16 Jan 2026

Webafrica delivering - at best 73Mbps - same as previously supp**** router - which your technical and WhatsApp agents said needs to be upgraded.

At what stage does WebAfrica deliver what is advertised At what stage does WebAfrica deliver what is being paid for

Webafrica has absolutely no interest to deliver 200/200 Mbps and/or resolve why it isn’t being delivered.

Vumatel is the fibre provider to WebAfrica. As a customer we have no direct relationship with the fibre infrastructure provider.

Webafrica is the Service Provider. Provide this service. After numerous efforts , as a customer, I am still left high and dry.

Please refer to the following sections in the Consumer Protection Act CPA Section 54: “Right to demand quality service” CPA Section 41: Misleading / deceptive representations (as WebAfrica sold it as 200/200)

The rest is over to the Senior Management to resolve. Or not, which will then require escalation with ICASA.