Webafrica horrific service!

Extremely BAD service from webafrica!!! They are quick to onboard but thereafter their customer service is horrific! I moved houses and need to be connected, I’ve beeeeeeen trying to get hold of them! I get transferred from one agent to another! I’m still without wifi! I need to be connected ASAP!!!!!!!!!!!!!! One agent told me I need to get an activation and another told me that I’d get charged R1725 installation and R1000 connection fee! WHAT for!!! I just need to be activated for the new place that’s all!!! I’m not cancelling!!!!!!!!!!!!!!!!!!!