WEBAFRICA - HORRIBLE SUPPORT SERVICE - STAY AWAY!!!

I have had the worst experiences with Webafrica recently with their RAIN LTE-A product. I live in Durban and for the last 8 months or so I have been getting throttled streaming speeds (hard limited to 3mbps) which is most noticeable on Youtube where I can monitor the 'stats for nerds' live streaming speed.

Even though my Speedtest results are always great on both download and upload (always above 20mbps and often going as high as 70Mbps) and my Steam and Origin speeds are always the same, if I try to stream YouTube it will start at those speeds and within seconds throttle down to 3mbps which is not enough for even 1080p 60fps and definitely note 1440p or 4k or HDR etc. I've raised over a dozen tickets regarding this and in 8 months it has not been fixed.

For the last month I have had a ticket open and send around 7 followups regarding it with no response at all. I have emailed support 4 times with no assistance. Have tried their whatsapp help line with horrible response from support there just cutting the chat when i send my ticker number and not even trying to help. I have tried to call them several times and just get made to hold and then the call it cut repeatedly. I am paying R1000 per month to no get advertised speeds and no assistance. Unfortunately there is no fibre in my area either and no option except LTE. I end up using my phone data most of the time where I get full speed of 25Mbps or higher (both Vodacom and MTN) on the same devices where it is hard-capped with Webafrica.

I have a 120GB per month anytime package with 120GB off peak, but due to these issues I am not even using 70% of this in the last few months so it is definitely not a FUP issue.

The worst part by far is the fact that they have not bothered to send a technician to test or assist despine numerous requests and have not even given me an answer or reason as to the issue in over 8 months. And have not even called or emailed me back in over a month with my current support tickets which are still open. And they say that the normal response time is 48hours!!! What a joke.

Absolutely shocking service - I would recommend that people use any other provider they can to not get ****med out of what they think they will be paying for!!