Webafrica: Horrible Customer Service & Impossible Cancellations

I’ve had one of the worst customer service experiences with Webafrica. Their support is misleading, unresponsive, and completely unreliable.

1. False Information About Cancellation When I inquired about canceling my service, two of their agents explicitly told me that if I didn’t pay at the end of the month, my cancellation would be processed automatically. However, when the time came, Webafrica refused to honor what their own agents told me and insisted that I had to go through their lengthy cancellation process. This feels like a deliberate **** to keep customers trapped and charging them for longer.

2. Horrible Customer Support – No Real Way to Get Help The only way to contact Webafrica is through WhatsApp or webchat, but when you actually have a problem, their WhatsApp support is completely unresponsive for hours. No call center, no proper escalation process—just a broken chat system that takes forever to get a response. When I finally got through, I asked to speak to a manager THREE times, and every time, they told me it would take 24 hours for a callback. It is now Wednesday, and I first requested a callback on Monday—and guess what? No manager has called me back. 3. Blocking Me From Switching to Another ISP On top of all this, Webafrica is delaying my cancellation and preventing me from switching to another provider, essentially holding my internet hostage. Even though I’ve followed their process and requested cancellation, they continue to stall, making it impossible for me to move to a different ISP.

Final Verdict: Stay Far Away From Webafrica Webafrica might offer decent service while you’re a paying customer, but the moment you have a real issue, their support disappears. They give false information, ignore customer requests, and make it extremely difficult to cancel.

I will be escalating this issue to ICASA and the National Consumer Commission (NCC) because this type of treatment is completely unacceptable. If you’re considering Webafrica, DO NOT SIGN UP! Their service is a nightmare, and getting away from them is even worse.