Webafrica - Horrible Customer Service

On creating the service about a week ago the customer service was terrible, between the WhatsApp chats just stopping and nobody answering the calls it took 3 hours to get a SIM card for a data service. So the next day we decided to cancel the service. 3 Hours again, with the same issues. Then they cancelled the service and confirmed a refund would take place. After that they still sent out the SIM card, which we refused delivery of when it arrived. Then instead of refunding the money they passed a credit on the account that where we have no service to "go off against your next payment", so we had to contact them again to get the refund they had already promised us.

During all of this I was on hold on their phone line for two 15 minute sessions with someone picking up the phone and then putting me back on hold, people stop chatting in the middle of resolving a problem, social media people ignoring you when you don't want to just accept their pathetic feedback and and multiple requests to speak to someone on charge being ignored as well.