Webafrica help line is a Joke

Started having packet loss and loss of connection is last week Friday evening, which persisted the next day. Contacted Webafrica through their whatsapp help line to assist in the issue. The agent asked me to run some tests, restart my connection and at the end of is told me they need to create a ticket with the Fibre provider. 20 min later the ticket was closed as completed, but still having packet loss and loss of connection. It has now been an entire week I have spoken to 6 different agents, have had 3 different tickets created, had router replaced and STILL experiencing this issue. I wanted to talk to a manger about this I am going to have to wait another 48 hours for the manager to "review" my issue and then they might call me back. The amount of lies I have been told just to end the chat is actually disgusting.