WebAfrica headaches

My experience with Webafrica over the past few months has been an ongoing disaster, primarily rooted in a fundamentally broken billing system and unacceptable customer support. 1. Termination for a Year-Old Prorated Amount: Our service was first terminated due to a non-payment of a prorated amount dating back a full year. This speaks to a deeply flawed internal accounting system. We were then required to pay a reconnection fee, the old prorated amount, and the current month's fee to be reinstated. 2. Unauthorized Service and Failed Credit: The following month, a new service was added to my account without my knowledge or consent. I spent significant time on your chat platform to have it removed. An agent agreed to remove the service and issue a credit note, and I was assured my account was balanced and reconnected. 3. Ongoing Phantom Debt: Despite the assurances and paying our current month's bill in full, we have been flagged with yet another outstanding balance. The only thing more frustrating than the constant billing chaos is the utterly unsatisfactory WhatsApp chat service. It is an incredible waste of time. Agents, with the notable exception of Harriet, are unhelpful, slow to respond, and simply pass you off to another department. There is no direct number or person to speak to, trapping customers in an endless cycle of transfers. Your billing system is incomprehensible and your customer service infrastructure makes resolving these self-inflicted problems nearly impossible. Do not recommend