TP
Tanya P
1 reviews | Active since Nov 2018
17 Nov 2018, 16:32
Webafrica has the worst tech support!
EVERY SINGLE TIME that I phone Tech support, I hold on for more than 25 minutes before being assisted. I have complained numerous times but only get apologetic emails about how understaffed they are. This has been happening for over a year now. Today the money on my phone ran out before they answered, in which case I was holding on for Tech Support for 30 minutes already! This is infuriating. Do not use Webafrica!
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Replies (1)
Webafrica's replyOfficial
19 Nov 2018, 07:23Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Webafrica's reply19 Nov 2018, 07:23
Official
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica