Webafrica has the worst customer service ever

Had the worse experience with webafrica. I have a package which cost R749 per month and when I request to cancel service they asked why I want to cancel and I explained that I saw another company with the same package for less. Instead of canceling my service they offered to do a price match with the package I saw. When it came to month end I was still charged the normal fee of R749.when I queried as to why I'm charged the normal amount after they offered to do a price match the agent told me that the price match was declined and the best package they could offer was R100 less. When I chatted to the customer service on WhatsApp I asked to be escalated to a supervisor and apparently the agents all work from home and they cannot transfer my query. When I asked if there a direct number to call a supervisor I was told that they need to request a call back from a supervisor. After 2 months and still no call back from a supervisor. In the 3rd month i then informed them that I am going ahead with the cancelation as there customer service is the worst I ever experienced. Now I am being told I still need to pay for a service I no longer wanted and I need to wait 30 days before my service can be canceled when I've been asking them for almost 3 to cancel my service. Webafrica has the worst customer service ever and they do not take accountability for there actions. When you want to cancel your service they will feed you any lie just to keep u aboard and regardless of what they tell you they will still debit you whatever they feel like. In all the companies I have delta with this company is by far the most rediculous when it comes to customer service. When you have a issue with your wifi you expect to be assisted by someone who can actually help you resolve your issue. I know that in this industry your customer service is what keeps your customers coming back and retaining your existing customers but webafrica has really disappointed this time. Please be careful who you sign up with and do proper research before signing up with a provider.