Webafrica has the worst customer service, disgusted!!!

Utterly disgusted and disappointed, I have been in contact with this service provider since the 12th July 2022, to date my issues and queries has not been sorted. I spoke to numerous agents All giving me different information and clearly stating incompetency. I have advised that I do have a router and do not need one to be delivered to me and obviously I do not need to be charged for one. The agent then makes a note on the system to just debit R499 activation fee. Guess what obviously I then get debited for the router as well because clearly these people do as they please with other people's money and then they still want to charge you extra for debiting incorrectly what a shame and disgrace. It's such an coincidence that when you need them to call you to advice about package deals, your phone doesn't stop ringing... However when their are queries on my account, everyone is now to busy or the is an influx etc, let me tell you that is seriously nonsense. I myself work in customer service and this service is beyond me, a true disgrace to the company and clearly just don't care what they do with customers money or the way they handle certain things. Firstly when agents call and advise you of how it will all work, the next agent will call and tell you differently, i needed my service to be activated long ago but till date nothing of the sort. I have all my chats and I know that all calls are recorded so I'm sick and tired of webafrica lies and stories. This is atrocious behavior and it seems nobody cares to have this sorted so I will shame on this pathetic service.