Webafrica has Terrible Service and Products

WebAfrica is a ****. I ordered a 50mbs line for my family and I on the 30th of November online. I got a call on the 1st of December to capture my details. First red flag was that the sales person highlighted that the R749 pm advertised for the service and products was just for the first 3 months, after which is it R899. I was uncomfortable but I took it as I work from home and need fibre ASAP. I got confirmation emails on the 2nd of December. Funds were deducted from my account for December and a delivery fee on the 4th of December. The wifi box was delivered on the 6th of December. This hasn’t worked at all since it was delivered. Writing this on the 13th of December and I am still paying for a service I am yet to receive.