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Ashieqah ashieqahhalford.ah
1 reviews | Active since Mar 2026
22 Mar 2026, 14:04
Webafrica has provided an excellent fibre service overall
Webafrica has provided an excellent fibre service overall. Any issues I have experienced were resolved promptly, and I have not encountered problems with internet connectivity. Communication with their team has generally been clear and efficient. However, I am concerned about an outstanding refund that I was meant to receive for an order that was previously cancelled. To date, I have neither received the refund nor any further communication regarding the matter. This has been disappointing, as it remains unresolved despite the otherwise positive service experience.
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Webafrica's replyOfficial
23 Mar 2026, 11:33Hello Ashieqah,
Thank you for sharing your experience with us. We’re glad to hear that, overall, your fibre service has been excellent and that any previous issues were resolved promptly. We understand how frustrating it can be when an outstanding refund remains unresolved, and we acknowledge the disappointment this has caused despite your otherwise positive experience.
We have reached out to the team that handles refunds and requested that they review your account and assist accordingly. If you still require further updates, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account, or alternatively your account number. This will help the team address your refund as quickly as possible.
We appreciate you bringing this to our attention and giving us the opportunity to resolve it.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply23 Mar 2026, 11:33
Official
Hello Ashieqah,
Thank you for sharing your experience with us. We’re glad to hear that, overall, your fibre service has been excellent and that any previous issues were resolved promptly. We understand how frustrating it can be when an outstanding refund remains unresolved, and we acknowledge the disappointment this has caused despite your otherwise positive experience.
We have reached out to the team that handles refunds and requested that they review your account and assist accordingly. If you still require further updates, please send a direct message via Hello Peter with your email address or cellphone number linked to your Webafrica account, or alternatively your account number. This will help the team address your refund as quickly as possible.
We appreciate you bringing this to our attention and giving us the opportunity to resolve it.
Warm regards,
Webafrica Crew
Webafrica Crew