Webafrica has poor support channels.

Web Africa fails to provide service channels for all their customers. In the event of an internet outage you have one of two options, WhatsApp or the Live Chat on their website. No telephone number to call.

Since many people are not using Whatsapp, or have access to the internet without the service that Webafrica is suppose to be providing, this becomes an exercise in futility.

I've experienced multiple outages and billing issues with them. I will be canceling my service, since their support team is unreachable. I don't have time to sit and type out my messages on Whatsapp.

Using Facebook Messenger has a far quicker return time than their official support channels. This is nonsense service and an really rookie mistake.

I am sure you can think of better ways to service your customers.