RM
Relebohile M
1 reviews | Active since Jun 2012
18 Apr 2026, 11:35
WebAfrica has Pathetic service: Zero Interest in Assisting people
The worst service ever. I'm still waiting to be assisted since 2pm yesterday. I found out last night that at 8pm they close. What nonsense is this? Paying your subscription on time and when their WiFi is giving issues they don't come to the party. I'm cancelling my services with them.
I logged a call and still nobody answered. I logged again today because I still have no connection, I'm still waiting.
This is the nonsense that WEBAFRICA lures people into. I use RAIN for my parents, I might as well extend it for my home. I've never had issues like this.
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Webafrica's replyOfficial
20 Apr 2026, 09:06Hello Relebohile,
Thanks for taking the time to share your feedback with us. We understand how frustrating and disappointing it must be to wait so long for assistance, especially while still experiencing service issues and not being able to get through to support when you need help.
We can see an active connection on your service from our side, however we’d like to confirm if you are still experiencing issues and require further assistance. If so, please let us know what exactly is happening on your end, and whether all devices are unable to connect or if the issue is affecting specific devices only, so we can assist you more accurately.
If you still need support, we’ll be happy to look into this further for you via Hello Peter and ensure it is followed up appropriately.
Warm regards,
Webafrica Crew
Thanks for taking the time to share your feedback with us. We understand how frustrating and disappointing it must be to wait so long for assistance, especially while still experiencing service issues and not being able to get through to support when you need help.
We can see an active connection on your service from our side, however we’d like to confirm if you are still experiencing issues and require further assistance. If so, please let us know what exactly is happening on your end, and whether all devices are unable to connect or if the issue is affecting specific devices only, so we can assist you more accurately.
If you still need support, we’ll be happy to look into this further for you via Hello Peter and ensure it is followed up appropriately.
Warm regards,
Webafrica Crew
Webafrica's reply20 Apr 2026, 09:06
Official
Hello Relebohile,
Thanks for taking the time to share your feedback with us. We understand how frustrating and disappointing it must be to wait so long for assistance, especially while still experiencing service issues and not being able to get through to support when you need help.
We can see an active connection on your service from our side, however we’d like to confirm if you are still experiencing issues and require further assistance. If so, please let us know what exactly is happening on your end, and whether all devices are unable to connect or if the issue is affecting specific devices only, so we can assist you more accurately.
If you still need support, we’ll be happy to look into this further for you via Hello Peter and ensure it is followed up appropriately.
Warm regards,
Webafrica Crew
Thanks for taking the time to share your feedback with us. We understand how frustrating and disappointing it must be to wait so long for assistance, especially while still experiencing service issues and not being able to get through to support when you need help.
We can see an active connection on your service from our side, however we’d like to confirm if you are still experiencing issues and require further assistance. If so, please let us know what exactly is happening on your end, and whether all devices are unable to connect or if the issue is affecting specific devices only, so we can assist you more accurately.
If you still need support, we’ll be happy to look into this further for you via Hello Peter and ensure it is followed up appropriately.
Warm regards,
Webafrica Crew