WebAfrica has no idea of Customer Care

WebAfrica does not allow any human interaction.

On 10 January 2023, I wrote two mails to WebAfrica stating that I wished to cancel my subscription/ internet service with them.

After not having received any response, I contacted the WhatsApp portal because WebAfrica does not allow anyone to talk to them.

Via WhatsApp, I have "spoken" to at least ten Agents, two of whom have said that the service is cancelled but they have not released the line to Frogfoot.

In desperation, I cancelled the Debit Order.

WebAfrica has sent me a cancellation letter which I have forwarded to Frogfoot but WebAfrica has still not released the line.

I have been put through to Billing who say that I owe them which is untrue because I was paid up to the end of February 2023.

I have spent more than an hour today on yet another WhatsApp "call" but am now being completely ignored with the Agent not bothering to respond, at all.

WebAfrica makes it impossible to cancel an existing subscription which has to be *******.