Webafrica has no customer service AT ALL. Do buy their products

Webafrica only resolves queries through What's App. I am trying to find out when my extender is going to be delivered. I started my chat at 12.39 today and at 15.39 Webafrica ended the chat due to inactivity. I was transferred to 3 departments with no one assisting me at all. Here is their communication "I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT."

If you end the chat you don't get your issue resolved. [13:23, 3/24/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [14:01, 3/24/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [14:17, 3/24/2021] Webafrica: Carmaliter: I will transfer your chat to the Provisioning department they will be able to assist [14:17, 3/24/2021] Webafrica: You are being transferred to an agent, please wait while I connect you...Lorianne: Thank you for establishing a live chat session we acknowledge you. Webafrica 14.24 Please be patient as an influx of live chats has streamed in but stay online and we will attend to you [15:32, 3/24/2021] Webafrica: Hi Graham Evans, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [15:32, 3/24/2021] Webafrica: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Lorianne or press 0 to return to the main menu. This was with them not replying to me.