Webafrica has lowered their standards.

I've been with WebAfrica for years. never had any problems. recently they've moved over to a whatsapp based customer service. When I tried to talk to them regarding the change from ADSL to fibre, I was able to change over but was charged (in my opinion) too much for that month. I tried using the whatsapp line to find out why, but it takes ages for them to respond and they just pass the complaint on to "another department that can answer my questions" the line also has not been stable ever since I changed over to fibre, I have now been waiting for more than an hour in between "departments"after I've already been moved to other departments twice. I've tried phoning, just to get a promise that someone would call me back, but no-one ever does. I used to recommend Webafrica to everyone, but they've lowered their standards a lot. I would not recommend them to anyone. Swak.