Webafrica has junk customer service

Webafrica has very poor customer service. I am in a situation where I make use of my Fibre for work purposes. When my Fibre doesn't work it is not a quick and easy thing to fix (this apart from outages) you need to make contact with Webafrica through their whatsapp number which takes hours for someone to get back to you to assist you, apart from this if you call their customer service number the automated voice also prompts you to get hold of them via whatsapp, this is horrible and no one gets back to assist you. This morning alone I have been struggling to get back online since 07:30 I have made contact through their whatsapp page at this time and I am still waiting for assistance at 09:19 and all their silly bot can say is we apologise this taking longer than normal which is also untrue because their response always takes long. Kicker to this entire thing is that our neighbors are also with octotel through webafrica and they are online. After this review I will go back and ask for help again and the bot is going to respond to me again with we are sorry, this is truly a junk service.