Webafrica has billing issues

Webafrica is slowly becoming a pain to deal with. They have stopped emailing invoices and as a result, they billed me and debited my account in March and yet they cannot generate an invoice for March 2024. I chatted to one of the agents on Friday 5 April 2024 and the agent said they can’t locate an invoice on their side. I couldn’t locate it on my side either. Agent escalated and I was promised an invoice and I am still waiting for it.

This morning 8 April 2024, no agents are available to chat and I just saw they put an unpaid invoice for March 2024. Why is it unpaid when my account was debited? Willie the Bot is the one responding on the chats and this is obviously frustrating. Why are there no humans available to assist customers on a Monday morning?