Webafrica has been debiting my account without stating any reference to them as an Internet service provider creating much confusion

Webafrica has been debiting my account without stating any reference to them as an Internet service provider creating much confusion. On trying to speak to a person about this I have been shunted from pillar to post promised return calls to no avail. Only a v stupid Wattsapp bot/agent response. Shocking service Do not use web Africa