1 reviews | Active since Mar 2024
Webafrica has become the epitomy of disgraceful service
Webafrica has become the epitomy of disgraceful service. Without communication I receive a router to install MYSELF after a payment of R249. A payment of another R148,00 was deducted from my account without any notice. No connection was ever established but Webafrica started billing me. They tried to debit my account *******ly for R1 754,68. A review got “ The Team” to apologize.They received the routerr but still dare to send me another account for R1754,68 plus R999, 00 cancellation fee more than 6 weeks after my initial cancellation for no service ever.It is clear that management ( The Team) fail to communicate blunders to the accounts department. The case had been reported to the Internet Service Provider Association and Consumer Goods and Service Ombud. My time and energy to prevent Webafrica from ******** deductions after begging for weeks begging to send a techician to establish connectivity, can not be brushed aside with another empty public apology. This bullying from Webafrica should stop.
We understand how frustrating and exhausting this experience must have been, particularly when dealing with billing concerns, cancellation requests, and charges on an account where you believe the service was never successfully activated. We can appreciate the amount of time and effort you've invested in trying to resolve the matter and obtain clarity. We have requested our Finance Team to conduct a detailed review of the billing and account status. The team will assess the concerns you've raised and provide feedback to you directly regarding the charges, credits, and overall account position. We recognise the importance of receiving clear communication when it comes to account and billing matters, and your feedback regarding this experience will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to ensuring that concerns such as these receive the attention they deserve.
Webafrica Crew
We understand how frustrating and exhausting this experience must have been, particularly when dealing with billing concerns, cancellation requests, and charges on an account where you believe the service was never successfully activated. We can appreciate the amount of time and effort you've invested in trying to resolve the matter and obtain clarity. We have requested our Finance Team to conduct a detailed review of the billing and account status. The team will assess the concerns you've raised and provide feedback to you directly regarding the charges, credits, and overall account position. We recognise the importance of receiving clear communication when it comes to account and billing matters, and your feedback regarding this experience will be shared with our Service Quality Team for review and improvement. We take all customer feedback seriously and remain committed to ensuring that concerns such as these receive the attention they deserve.
Webafrica Crew