Webafrica going going gone

Webafrica has apparently upgraded their systems in the beginning of the week and in the process took off various users who work remotely from home without informing them. Companies such as Quantus has been trying to get hold of them for three days already, but their service department cannot be reached in any way to give the unfortunate workers an update or to get the help and action to resolve this issue. Apparently they are also struggling to create the new IP addresses for the unfortunate users who were cut off. Three days????? In the Covid times when working remotely is essential for businesses to maintain their already fragile survival strategies, this is so very unfortunate and truly upsetting. To not be able to work, to bring in a much needed income. If only they would answer calls and give feedback and not use stupid Bob to reply to the varied and valid and urgent messages. He can only help you if your problem falls within his tiny framework of numbers. The other options does not work either...you sit and listen how they are all at home and that you should try their whatsapp line. No one answers your calls. A blank wall. No communications, no solutions in sight. Shocking service from a company that in the beginning I wanted to refer everybody to, as their service was wonderful. They always had a technician pick up when you called. They always solved your problems immediate. Now it is a company that takes no calls, makes excuses all the time, acts without informing users of the consequences and takes nearly a week to solve a problem...tomorrow will be day 4...