Webafrica going against Consumer Protection Act, No. 68

WebAfrica is a joke. I have a 4G Telkom router that knocks me back just under 800p/m and since I have had this package I have never received the promised LTE speeds, I am not even receiving 3g speeds. I am 99% certain I am being throttled by either webafrica or Telkom. My speeds are so poor that I am at the brink of losing my job due to the terrible service I am receiving. After many attempts and finally logging a complaint via whatsapp, I was issued a ticket and told 48hours, so the 48hours came and went, I tried to get hold of webafrica via every email possible but it's all automated and each one tells me 48hours. Don't tell me it's the router settings, don't tell me it's the signal. I studied in IT so I know my way around. I know that a signal strength of 70dbm to 76dbm is more than enough to get me fairly decent quality speeds. I also know that 48hours can cause me more frustration and slow my work down to 4 days. I am not going to lose my job due to your companies incompetence. under The Consumer Protection Act, No. 68 of 2008, I am to receive the service I pay for, I am not! if I wanted a 1.5mbs line I would of ordered that package. I have seen the speed go from worst to worst, my upload is anything from 8-15mbs but my download is 0.8-1.5mbs, I have a upload speed higher than a download..... I am paying for a higher download rate not vice versa. No feedback as to a situation that has been going since December. I have uploaded the screenshots as requested of the speed test and attached a screenshot of the router to show signal strength. I have sent more emails to more addresses and each time received a automated response, 48hours. My old copper adsl system of 2mb used to be hundred times better and faster, not to mention more reliable than this *******. a mate of mine in the same complex I reside at has the same lte router and package directly though Telkom and has speeds of 15+. I have been paying just under R800 for a service that would cost me R50. I have so much data of my 240gig package left end of each month cause I don't see how I can use it if downloading a file of 1 gig can take up to 9 hours. I demand a resolve, now! This has been going on too long. Your service is terrible, my 3g Vodacom android is 4x faster than this system. I expect a explanation, a real one, not some pass the blame story and, my LTE speeds I pay for! Ticket reference: ID: *** Ticket reference: ID: *** Ticket reference: ID: ***