Webafrica giving me no service , but charging me

Hi

I ordered a fibre line from Webafrica two weeks ago.Money for the connection was debited from my my account two weeks ago as well. On Tuesday this week a technician from mitsol came through to my house and connected the line and advised us that Webafrica will send us the router,so we will be able to use the fibre.I am still waiting for the router,but Webafrica has debited money from my account for service starting from Tuesday this week.why am I being charged, when I do not have a router and cannot use the fibre line and also when is my router going to reach me?I will be taking legal action, if this matter is resolved by today.