Webafrica gives shocking service once again

I have been a customer of Webafrica for many years, initially for my internet connection and e-mail service, and later just for my e-mail service. Over the years the service has steadily deteriorated. Initially there was a call centre with real people that you could call and get immediate assistance. Then the telephonic esponses got slower, and I used to get in my car and drive 25km to their office in Woodstock and sit in their offices till I received proper assistance. Now they have removed the Woodstock office, so I am a complete hostage to their appauling bot-dominated whatsapp call centre. I experienced a problem with my email on Wednesday 27th September. I tried self-help for 2 days, and on Friday 29th prepared for battle and contacted Webafrica's whatsapp line. After 3 hours and one or two sporadic communications the line went cold. So I tried again on Saturday 30th. Wasted 4.5 hours this time. Then on Sunday, another two hours. On Monday, 4 hours. Still no communication with someone who even understands the problem, nevermind any serious attempt to resolve it, or even the courtesy to contact me back when they claim to have escalated my query to a particular team. If I wasn't so eager to retain my email address I would have walked away long ago. I can't believe this company is still in business considering the absolutely shocking level of customer service they provide.