1 reviews | Active since Jan 2016
Webafrica ghosts me when I have issues
I ordered Webafrica's LTE service (backed by Cell C). The coverage map on the website indicated I was in the covered zone.
It worked fine for a few days. Now, for multiple hours every day, I get less than 4 Mbps down. Sometimes less than 2 Mbps.
This is entirely unacceptable. First they gave me the run-around, asking me for the same information twice. Then they finally logged a fault with Cell C on the 18th of April.
I have heard nothing from them since. They didn't give me a reference number, so I can't follow up directly with Cell C. They ignore my emails and my tweets.
What is the point of paying for fast internet when all you get is a connection that can't even keep a Skype call up without dropping?
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica