Webafrica frustrations

Why oh why did i not read HelloPeter comments first?

I submitted an application for fiber service with Webafrica two weeks ago. However, I'm encountering difficulty reaching their customer service team as I'm unable to bypass their automated system, and the provided options don't address my specific query. Despite my attempts to cancel the service, the automated system insists that my order is being urgently attended to, failing to understand my request for cancellation.