WebAFRICA - FRUSTRATING customer SERVICE

WebAfrica has to be the WORST service provider in terms of communication with clients … I have been trying to cancel my service with them from 09h13 this morning and till now it has not been done. All that happens is me being sent round and round a merry-go-round of agents via WhatsApp. Yes all communication is done via WhatsApp no line to call to log a fault or e-mail addy to cancel services. It’s frustrating … they hide behind social media platforms instead of providing customer support directly. I was even offered a months free service if I gabe Webafrica one more chance. I would not retain WebAfrica’s service even if it was offered to me free for a lifetime. At 12h45 when an agent finally decided to actually follow my request for cancellation he informs me of a clawback fee that I am expected to pay. I informed him that clawback fees apply only if Webafrica has done the Installation which is clearly not the case … he said his provisioning department will have to check with openserve and get back to me and it’s now 14h59 and he is still getting back to me. Really does cancelling of service have to be such a tedious and frustrating experience?