Webafrica - From pillar to post

Not sure this post will make any traction with the support / accounts or management team at Webafrica, but after numerous requests on their Whatsapp Web Chat Bot to have any manager call me, has gone unanswered.

Only two agents managed to give me some kind of customer service by taking time to figure out what is happening with my Fibre service, of which still isn't fixed. Every other agent sends me from pillar to post not wanting to actually do their job and assist a customer.

Hopefully no one runs into the same problem i'm facing with Webafrica, but if i were you, be aware that not everyone is on the same page at this company and the run arounds im made to do to try get answers or a callback leaves me more sad than anything else.