Webafrica / Frogfoot poor service delvery

I have placed my fibre order with Webafrica, service provider frogfoot, and I am still waiting on someone to contact me for installation. I have communicated via their preferred Whatsapp channel, my query has been escalated twice now and still no call to say when the installation will happen. My flat is fibre ready with a router and I have provided photos of the setup as per their request. When I phoned the waiting time is over an hour!! Can this be please sorted out now