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bronwyn B

1 reviews | Active since May 2017

05 May 2017, 13:48

#webafrica free 2 months faster than a bad curry

<p>We had to sign up a new service provider in out area for monthly FIbre ofr internet.</p> <p>We have various options but went with Webafrica and was promised on signing 2 months free uncapped fibre on activation. We signed up months in advnce befroe the cables were laidn in our area.</p> <p>On the 22 March our line was activated. A photo was even taking as i was the first web africa customer in the area. Was fantastci and super fast. On my infoamtion the 2 months would now start ending on the 22 May 2017??</p> <p>Towards end of April i recived a invoice for May subscription.</p> <p>I staright away sent a query and reminded them that i had another month. No reply until a few days later to say that i was still liable for the second months billing.</p> <p>I again sent a query and with the actual dates.</p> <p>No assitance via email so called. I was then informed that the promotion was up 2 months only and that nothing can be done. ANd that i had recived 2 billing invoices. Also not true.</p> <p>For my understanding the 2 months were as per the ad 2 months in total. So it should end on the 22 May 2017 with a pro rata fee for the rest of the month.</p> <p> </p> <p> <iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fwebafrica%2Fposts%2F ********** ********** 197&width=500" width="500" height="606" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowTransparency="true"></iframe></p> <p>Web Africa</p> <p> </p>

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Replies (5)
Webafrica
Webafrica's reply05 May 2017, 14:39
Official

Hello ,

Thank you so much for your enquiry.

Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay

Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM

Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Rafeeqah

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bronwyn B's update05 May 2017, 14:55
Reviewer Update

Good day

I have responded to both emails.

Webafrica
Webafrica's reply05 May 2017, 15:03
Official

Hi Bronwyn

This serves as confirmation of receipt of your enquiry - reference : #***

Our billing team will be in contact shortly.

Thank you,

Rafeeqah

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bronwyn B's update05 May 2017, 15:18
Reviewer Update

Thank you Web Africa for responding and offering assistance as well as chainging the dates of the invoice as requested.

I apprecaite this greatly

Webafrica
Webafrica's reply09 May 2017, 06:55
Official

Hi

Thank you very much for your kind words

Rafeeqah