1 reviews | Active since May 2017
#webafrica free 2 months faster than a bad curry
<p>We had to sign up a new service provider in out area for monthly FIbre ofr internet.</p> <p>We have various options but went with Webafrica and was promised on signing 2 months free uncapped fibre on activation. We signed up months in advnce befroe the cables were laidn in our area.</p> <p>On the 22 March our line was activated. A photo was even taking as i was the first web africa customer in the area. Was fantastci and super fast. On my infoamtion the 2 months would now start ending on the 22 May 2017??</p> <p>Towards end of April i recived a invoice for May subscription.</p> <p>I staright away sent a query and reminded them that i had another month. No reply until a few days later to say that i was still liable for the second months billing.</p> <p>I again sent a query and with the actual dates.</p> <p>No assitance via email so called. I was then informed that the promotion was up 2 months only and that nothing can be done. ANd that i had recived 2 billing invoices. Also not true.</p> <p>For my understanding the 2 months were as per the ad 2 months in total. So it should end on the 22 May 2017 with a pro rata fee for the rest of the month.</p> <p> </p> <p> <iframe src="https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fwebafrica%2Fposts%2F ********** ********** 197&width=500" width="500" height="606" style="border:none;overflow:hidden" scrolling="no" frameborder="0" allowTransparency="true"></iframe></p> <p>Web Africa</p> <p> </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Good day
I have responded to both emails.
Good day
I have responded to both emails.
Hi Bronwyn
This serves as confirmation of receipt of your enquiry - reference : #***
Our billing team will be in contact shortly.
Thank you,
Rafeeqah
Hi Bronwyn
This serves as confirmation of receipt of your enquiry - reference : #***
Our billing team will be in contact shortly.
Thank you,
Rafeeqah
Thank you Web Africa for responding and offering assistance as well as chainging the dates of the invoice as requested.
I apprecaite this greatly
Thank you Web Africa for responding and offering assistance as well as chainging the dates of the invoice as requested.
I apprecaite this greatly
Hi
Thank you very much for your kind words
Rafeeqah
Hi
Thank you very much for your kind words
Rafeeqah
