WEBAFRICA ***** / WORST ISP

WEBAFRICA, is the WORST ISP EVER.....

In regard to, 1. Misleading Adverti*****t. 2. Wrongfull Debit Order. 3. Misleading Connection Speed. 4. Support Sucks. 5. *****s

During January 2022, signed up for a 1000 mbps / 1000 mbps package for R999 p/m, with certain acceptable terms and conditions, to which WEBAFRICA did not adhere to at all.

1. Speed was not 1000mbps at all. Avg. Speed of +- 114mbps to 315mbps way way less than agreed 1000mbps. Complained to veruous support agents via calls and whatsapp support portal. (+- 36 Calls and +- 52 Whatsapp communications.(NO JOY, Issue remains unresolved up to date)

2. 1st Months Billing an Debit order, comes through, though promptly, and whou, completly wrong, higher amount. Contacted them, yet again, a representative called M_ _ es said sorry WEBAFRICA made a mistake and within 24 hours all will be sorted, speed and correct amount to be billed for next 3 months and then normal price. Also he will have them send me correct Invoice so i can just pay via EFT.

I even callled Frogfoot , their Service Provider who tested my speed and found itvto be about a ⅓ if what it should be.

Billing was for full 1000mbps service and not 300mbps service as rendered.

Next moment without any issue resolved my service gets suspended.

Communicated with Support and Accounts again +- 16 timesbvia normal call and whatsapp holding on for periods up to 38 minutes a time.

Then got fedup and cancelled with them.

Went to a other ISP using Frogfoot Network, and now WebAfrica refuse to release line to new ISP, cause i apparenty owe them for 1000Mbps service prorata and for Feb.

Made a case with SAP for ***** against WEBAFRICA. Also getting the Commercial Crimes Unit involved.

Also made a civil case against them.

Also reporting them to the Consumer Board.

Also sending Info to major newspapers, inclusive of the Beeld, Star, Mercury and Beeld.

Also Listing them on International Name and Shame Site, "Ripoff Report".

T

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