Webafrica for no-one

I have logged a network disconnection on Sunday 05/05/24 - I was given the run around for the duration of the Service Level Agreement turnaround time for my issue to be assessed and looked at. I received the latest communication confirming that the turnaround has or almost lapsed, with an technician, supposedly assigned to my issue on 07/05/24 to re solve it. This never occurred. I have stated to the robot/agents of which multiple assisted from Nobuntu M, Anelisa T, Cuma M, Sfiso M, and Phaphama H rep**** with supposed assistance. the service rendered is pitiful and **********. I am unsure if my wife and I still have jobs since we're predominantly are working remotely. Being threatened by employers to find a place to access network to take leaves we have not planned, if we'll refuse we are prone to signing disciplinary warnings. All because the service of Webafrica and he fibre provider Vumatel cannot deliver in time. How can people not have a concern for others livelihood? With this poor service I requested who I speak to someone to cancel the service and was told I can do so on their/the dashboard. They proceeded to schedule a termination of the service without my consent or instruction and communication sent on this on 06/05/24, which I needed to reverse, to continue the request for the fix to be resolved. Up until this morning at 09:42 no fix was resolved besides their communication of assurance that never comes to anything - SAD SERVICE PAID FOR