Webafrica follow up

I recently wrote about webafrica after that I tried did communicate with them and yet I seemed not to be understood by their consultants. I have never used their services and after explaining over and over I told them I did not get a router but the line was installed for some reason it has been active for 3 months without me receiving a router from them. At the end I was told to buy my own router which I have not done yet, according to them the ADSL has been discontinued after endless misunderstanding and yet they still seem to send me Bill's that i have to pay. I do not understand why they keep on going into my account wanting to deduct a service I have numerously explained to them I DID NOT RECEIVE A ROUTER THEREFORE I DID NOT USE THEIR SERVICES , I REALLY DO GIVE UP CAUSE THE CONSULTANTS IS *********** AND THEIR COMMUNICATION LACKS. I ALSO CALLED THEM WHERE I WAS TRANSFERED AS THEY DID ON THE CHAT GROUP TO NO SATISFACTION. I WOULD NOT RECOMMEND THEM CAUSE TO ANYONE BUT IF SOMEONE WANTS TO TRY MAYBE THEY WILL HAVE BETTER LUCK THEN ME!!!!!!!!