WebAfrica flipped slow service

The service at WebAfrica as been horrible. I logged a complaint on Sunday moring promising a turn around time of 24 to 48 hours it’s beem over 100 hours (4 days) and still the issues had not been sorted out. I have received 1 call from Vumatell saying they are sending some one however nothing has happed. When recontacting WebAfrica I sent a long time holding on and evetaly put down phone, this happed 3 tines on Tuesday , and twice with Vumatell. Yesterday was promised by WebAfrica they were working on the line while we were out got home and no progress. This issues has been “escalated” 3 time, however this means nothing to WebAfrica. When speaking to them on the phone they cannot give me a eta, a phone number of the technician assigned to my issue, a number at Vumatell to follow up or a manager at WebAfrica.