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Carl C
1 reviews | Active since Dec 2023
02 Mar 2026, 15:50
Webafrica fibre request
Pathetic! I could not even get a quote out of them. They redirect you to "LIVE CHAT" and then when the person responds after 90 minutes, they did not read the request and asks you your ID and login details?!!! I don't have an account yet. I wanted a quote. What was the misunderstanding and on top of it all, the responses come every 10 minutes on the live chat. Never again.
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Webafrica's replyOfficial
02 Mar 2026, 15:59Hi Carl. Thank you for sharing your experience. We hear you and want to ensure you receive the assistance directly. We’ve arranged for our Sales team to get in touch with you as soon as possible to provide the information you requested and personally guide you through the process. Your feedback has been heard, and we are committed to improving our response times and clarity to ensure a smoother experience for everyone.We truly appreciate your patience and the chance to do better.
Webafrica's reply02 Mar 2026, 15:59
Official
Hi Carl. Thank you for sharing your experience. We hear you and want to ensure you receive the assistance directly. We’ve arranged for our Sales team to get in touch with you as soon as possible to provide the information you requested and personally guide you through the process. Your feedback has been heard, and we are committed to improving our response times and clarity to ensure a smoother experience for everyone.We truly appreciate your patience and the chance to do better.