WebAfrica Fibre is in a web. Warning
<p>Regret to say that their service is terrible. I bring to your attention that:</p> <p>After a phone call from their salesperson in early March soliciting business and promising connection within days, I decided to cancel my existing fibre order and use Web Africa.</p> <p>Their service since then has been nothing other than abysmal. 3 Months later and there is no connection.</p> <p>We have had several visits by various personnel to our premises arranged in a way that was haphazard and disorganised, sometimes lasting a few minutes and on other occasions lasting several hours<br />Emails have repeatedly been left unanswered. </p> <p> </p> <p>There is a possibility that they are being lead down by Telkom/Openserve personell but I have lost all trust that they can perform, and since they are still advertising signficantly it is important that other know.<br /> </p> <p> </p> <p> </p>
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Thank you so much for your enquiry.
Would like to contact you to ensure your enquiry is seen to asap - to ensure we are able to chat - please email *** or *** - looking forward to your most valued responses to the provided email addresses . Please confirm your customer code/order number so we may get on this with no further delay
Kindly note support is also available via @WebAfricaHelper and Web Africa Facebook page DM
Once a email is sent to the above email addresses - you will receive a ticket number to track progress - please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Thank you Rafeeqah
I have emailed your organisation repeatedly. To ensure that there is transparancy I will be emailing (again) the addresses you have been given to me, and then I will post your reponses to this strand to ensure thatyour organisation is not using the hellopeter email address to divert the conversation and appear to deal with the problem (this happened when I launced a twitter complaint).
If I can post positive feedback it will reflect well on you. If I receive the same service, I am afraid it it will just endorse my complaint. It's up to you.
Darren
Thank you Rafeeqah
I have emailed your organisation repeatedly. To ensure that there is transparancy I will be emailing (again) the addresses you have been given to me, and then I will post your reponses to this strand to ensure thatyour organisation is not using the hellopeter email address to divert the conversation and appear to deal with the problem (this happened when I launced a twitter complaint).
If I can post positive feedback it will reflect well on you. If I receive the same service, I am afraid it it will just endorse my complaint. It's up to you.
Darren