Webafrica Fibre customer service not ayoba

I can't believe how hard it's been to get my fibre line order processed, I placed a pre-order is September R249.00 was debited from account for the router delivery which I have not yet received till today. 2 days ago my fibre was live and now I'm being told that I will be charged R249.00 again trying to get this resolved through the whatsapp platform has proven useless as all agents I deal keep transferring me after explain what is happening no one is will help. Spoke Bongani and Markan Tuesday and they actually listened to me advised that there is credit on my account of R249.00 which they have escalated to accounts to allocate to the delivery of my router which will take 24hrs. 24hrs has passed and still today nothing has been changed I've half the morning being transferred from pillar to post with no end in sight. I mean how hard is it to pass the credit you already debited this and didn't deliver my router then you want to charge me again for the delivery, I'm seriously considering cancelling all my accounts with you guys as you just don't care no one is willing to assist with this (well except for Bongani & Markan). really disappointed with the level of service I'm getting it's appalling. Could someone please call today to get this resolved today please.