Webafrica Fibre

I ordered our Fibre, on 22/12/2025 only to receive our router 6/01/2026 after several follow ups. We have tried to get our fibre activated since 6 January. now it is a struggle to get it activated, every day I am receiving the same feedback. When we do enquire they say the fault is at Frogfoot and no one seems to be able to help fix the problem. First according to them the problem was with us, and no matter how many times I send a photo of the Frogfoot connection box or the router, and having it on, activation was not done. With promises that Frogfoot will be in touch with us, and after more than two weeks still no phone call. Web Africa don't do phone calls and feedback takes for ever, with the same excuse, day after day. The starting up fee was paid immediately on the 22/12. One could only wonder if this is such a struggle, how would their service be.