Webafrica fibre

I signed up for fibre via webafrica and made the payment on 20th August 2021. On 27th August the technician came to do the installation at my property but was unable to do it as there was no connection on the street. That same evening I received confirmation from webafrica stating that my installation was complete and I was fibre connected. I have been in constant contact with webafrica explaining that the installation at my property was not done. Vuma called as well and ascertained that the technicians messed up the serial numbers. To date this has not been rectified and the installation still not done. I am on WhatsApp with webafrica almost everyday there is still no joy. They escalate it to management or to vuma but no service received as yet