Webafrica Fiber Internet - Utterly Unacceptable Service!

My experience with Webafrica has been beyond frustrating and completely unacceptable. From the very beginning, the internet has not worked as it should. I've made countless attempts to resolve the issues through your WhatsApp chat, which always takes over an hour and leads to absolutely nowhere!

I wrote an email to your customer care on June 12th, only to have it bounce back, stating that the email isn’t active. I forwarded my request for assistance to the complaints email, and of course, no response. On June 18th, I sent a follow-up email and finally got a response on June 19th, stating that a ticket had been logged. A kind gentleman on the phone Raeez, connected me to a technician that was so polite and helpful (whose name I can't remember). After an hour of trying different things, the technician concluded that our router was faulty and logged that we would receive a new one.

The old router had been dropping the signal constantly, and we were not getting the service we were paying for. The new router arrived on June 25th with instructions on how to connect it. After following the instructions, it showed no internet connection. I contacted Webafrica again, and despite all our efforts, the system kept asking us to connect and log into Afrihost. Another ticket was logged for Frogfoot to sort out the issue. This went on for days, only for me to receive an email saying the ticket was closed. When I contacted Dino (who responded to my complaint email) to ask why the ticket was closed when the issue wasn't resolved, he rep**** that he could see we had a full signal. I told him we had no internet because it kept asking us to log into Afrihost. He said the ticket was closed and that I had to go back to WhatsApp chat to start the entire process again! What on earth?

After weeks of trying to be very patient, I explained that if they did not resolve the issue, I would cancel my subscription. Instead of helping me, Dino kindly explained how to cancel! I am NOT going through the entire process again, trying to explain from the beginning. Would you?

We've been without internet since June 25th. We had a poor connection from the start, but now we have NONE. This is incredibly disappointing, and if someone doesn't help me, I will cancel my service immediately without notice and find a provider who can actually assist me. I can't pay for two services!

Surely you understand my frustration. You wouldn't tolerate this if it were happening to you! One cannot run a business like this, paying for something you never get.

Disappointed and Fed Up Customer