Webafrica

Communication with Webafrica is proving difficult. I reported a faulty line on the 31st January 2022 explaining to the Live Agent on whatsapp, that I did not have internet connection. Vumatel agents came to the house to diagnose the fault and i was not informed what the fault was, however, I received a quote of R750 that I need to pay. I decided that to cancel their services and I was told by Lerato that the service has been scheduled for cancellation on 1 April 2022. I enquired on what to do in the meantime without connectivity and I was told that theres nothing they can do to assist me and I have to wait it out until then. I cannot move to another ISP for connectivity until April 2022.