Webafrica - false advertising

Hi just to let you guys know that your customer service is possibly the worst I’ve come across.

Some context. I signed up on 29 May for your New to Webafrica - Fixed LTE, paid on 29 May. Your marketing email to me says that you aim to get me up and running in 3-5 working days.

After 3 days after not hearing a thing from Webafrica, on the 31 May I logged a support query. I waited patiently but instead of getting contacted by customer care with an apology and a resolution I got sent marketing emails still advertising the same service I had signed up for already. 3 More emails to be exact.

Eventually on the 3 June I was contacted by Aneesa from the support team to say that she has forwarded my mail to the provisioning team.

3 days after that on the 6 June Gary contacted me to say that they didn’t have any RICA info for me. Not that I was asked for any RICA information. I checked online and there were no notifications in my online dashboard alerting me of anything outstanding

It’s been 8 working days and I haven’t received my SIM.

I am thinking of cancelling and getting my money back because if a relationship starts like this, where could it possibly end?