WebAfrica FALSE ADVERTISING!

I ordered my fiber online through WebAfrica, service was great, fast and responsive. my fiber was installed on the Thursday 21/02/19. I received my router via courier on 22/02/19. Site clearly states "ready configured router will be delivered within 48 hours" this is not the case, my whole house hold spent an evening trying to figure this out. We followed the instructions on the manual, which were incorrect,this was confirmed by Nontisikelelo Peter . I then mailed to say please send out a technician on Monday morning as we are unable to get the router to work. According to the manual that was delivered with the router. I received a response not even 10 minutes later via e mail from a call center agent named Nontisikelelo Peter with a list of instructions of how me, the client, needs to configure the router myself. I even tried to follow the instructions and when i was too frustrated i responded and insisted that a technician get sent out. Monday 25/02/19 i received a e mail from the same agent, Nontisikelelo Peter, saying unfortunately that isnt how they operate and she will phone me at a convenient time to walk me through the steps, i was on the line from 6pm for 40 minutes. The problem was still not solved. I have a Samsung smart TV as well as an LG smart tv, both do not work, she proceeded to tell me its my devices and i need to contact LG,Samsung as well as Netflix to get it sorted.I have an Iphone, laptop plus my house holds cellular devices, none connected and when it did the signal was weak as well as intermittent connection. I have uncapped Telkom fiber in my other property, we have no issues at all. I was told if i want to cancel within 12 months of purchasing fiber through WebAfrica, i will be charged R1700. To me his is unacceptable because i was charged R210 delivery fee for the free to use router, plus a pro rata of R410. FOR A SERVICE THAT I STILL HAVE NOT SEEN!