Webafrica fails on service and support

Two ago weeks ago we had our Fibre reconnected. The installment was paid but the service never went active. Turns out Web Africa never sent Vumatel the command to activate the line.

We have spent more than 5 hours over the past weeks on calls to support. The Web Africa whatsapp service centre has some high level checks but actual service calls and chats would time out before we have a reply, 24 hours later.

Finally, after tremendous effort the line had service but any login still fails with the account being used as reason, when it was paid on the reconnection request day.

In a time where everyone runs businesses from home, to survive Covid this is not acceptable. The level of support is not acceptable.

Two weeks and the forecast? Another week of endless calls and a fancy, non-functional Whatsapp line. :(