Webafrica fails community

Terrible support from Webafrica. All Webafrica clients in our community have experienced intermittent internet outages in our area. Vuma noted no outages or faults on Fibre infrastructure and advised us to contact the ISP for assistance, but Webafrica refuses to help. We have informed them multiple times that this issue is not isolated and is affecting all community members using Webafrica. However, they refuse to investigate the problem and instead ask you to repeatedly perform tests. These tests can only be sent to them once internet service is restored, and then they ask for them again when the service is working and claim the issue is resolved, only for it to go down again within the next 20 minutes. STAY AWAY from WEBAFRICA.