WebAfrica Fails!

My business partner moved office in mid November and had already notified WebAfrica of the new address and existing fibre line. WebAfrica cannot be contacted to establish why the line has not been activated. In desperation we had LITE installed but to no avail, some weeks later this too has not been activated. In spite of this WebAfrica continued to debit the company account for both services. This no doubt is ***** which is made more ridiculous by the fact that their Client Zone does not work, their whatsapp service only responds in Zulu or Xosa. I will be reversing these debits tomorrow and hope this failing service will contact me.