Webafrica failing to activate my account after making a payment

Very bad experience from Webafrica I've got more that 8 days trying to make a payment to my account, I have been communicating with an agent by the name Khayakazi F via WhatsApp, the person give me an incorrect voucher number, so i paid a payment to the wrong account, before making i payment i confirmed with Khayakazi F they Voucher is for my correct address, then Khayakazi said ut is correct. I informed Webafrica about the issue, they promised to move the payment to the correct account, its more thank 2 days now, nothing has been done. Today i was trying to follow up, i had a chat with someone by the name Juanita W, it seemed like am forcing a person to help me, my email is ***